Set of working responsibilities: IT Support Analyst
The IT Support Analyst will give forefront essential specialized help to end clients on different specialized issues and issues identifying with equipment, programming and peripherals.
The IT Support Analyst will give bleeding edge essential specialized help to end clients on different specialized issues and issues identifying with equipment, programming and peripherals. They will likewise be answerable for reacting to, reporting and settling administration tickets in an auspicious way as per SLA. The IT Support Analyst must have fantastic critical thinking aptitudes so as to analyze, assess and resolve complex issue circumstances, or when suitable, raise or course them to fitting IT staff individuals and IT Technical Support Job Description.
The Support Analyst will likewise perform main driver investigation, create agendas for commonplace issues and prescribe systems and controls for issue anticipation. This position will bolster various stages including work areas, workstations, cell phones and videoconferencing gear. This position may require autonomous work, sharing data and helping others with work orders.
Duties:
Give excellent client care face to face, by means of telephone and email as suitable
Resolve help work area issues including investigating equipment and programming issues
Perform client organization obligations
Necessities:
Two to five years of hands-on experience working in an end-client work area bolster job or PC activities condition required.
Microsoft Office 2007 to 2013
Windows 7, Windows 8, Windows 10, XP and Vista
Windows Server 2003 and 2008 and 2012
Remote Desktop support
Private company Server 2008/2011
Dynamic Directory and Exchange
Fix the executives
Propelled printer/fringe gadget investigating
TCP/IP, DNS and DHCP
Remote help for handheld cell phones and tablets
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