Free webinars "Tales of support"

The season of webinars under the general title "Tales of Support" combines two large areas: classic support and troubleshooting of Windows infrastructure, as well as support for solutions being developed within the framework of the DevOps approach. The current schedule is presented below, register so as not to miss notifications and webinar materials.

Participation fee  is free.

The duration of each webinar is 1 hour

DEVOPS STREAM

Speaker: Alexander Babich, Microsoft Certified Trainer

Speaker

Alexander Babich, Microsoft Certified Trainer

WebDV 1.0 DevOps and Azure - Fashion or Real Necessity?

In this webinar, we'll cover several important topics to know about DevOps, in particular:

DevOps Manifesto. What is DevOps not?

DevOps principles and processes

DevOps implementation models. Anti-patterns and barriers to implementation

DevOps and Azure are made for each other

Date and time - April 26, 2018 at 16:00 Kyiv time

WebDV 2.0 DevOps + Visual Studio Team Services = The Missing Piece of the Puzzle

In this webinar, we'll cover several important topics to know about Visual Studio Team Services for DevOps, in particular: aws certified solutions architect associate salary

VSTS capabilities

Build and Continuous Integration. Automated testing in the cloud

Solution Deployment and Continous Deployment

Date and time - June 14, 2018 at 16:00 Kyiv time

WebDV 3.0 DevOps Approach to Administration and Development of SharePoint Solutions

The process of deploying new SharePoint applications is quite slow and often accompanied by many problems, which is the reason for refusal to further upgrade. Thus, end users have no opportunity to try out new usable features, and IT remained the culprit of all the failures. To avoid common problems with the implementation of SharePoint solutions, we suggest you attend a webinar, where we will consider:

Difficulties of implementing DevOps for SharePoint solutions

How DevOps Can Help

Will this work?

What about Office365?

New courses for Microsoft 365

Microsoft is introducing two new courses MS-100T00 “Identity and Services in Microsoft 365” and MS-101T00 “Mobility and Security in Microsoft 365”. Based on the popular MS-100 and MS-101 courses, they provide up-to-date information on modern technologies and techniques for administering cloud-based software services system engineers salary.

The MS-100 and MS-101 courses have been canceled, and their curriculum will no longer be taught.

User security for Microsoft 365 enterprise cloud services is a major focus of the updated curriculum. The MS-100T00 course provides the knowledge and skills to manage Microsoft 365 tenants, services, and identities, as well as advanced cloud-based Office 365 administration skills. The MS-101T00 course provides information on how to manage security, compliance, and devices in Microsoft 365.

The updated courses are delivered by certified instructors with extensive experience in deploying, administering, and supporting Microsoft cloud services. Training on courses will allow you to ensure the secure provision of IT services based on Microsoft 365 for enterprises and organizations with any organizational structure, remote departments and branch networks, as well as with office, mobile and remote employees. We add that the updated curriculum for the MS-100T00 and MS-101T00 courses will help you prepare for the MS-100 and MS-101 certification exams.

Project management of investments and personnel

Investments and human resources are everything in business. Therefore, investment and human resource management is an important part of project management.

The application of project management standards can significantly reduce the negative impact on the implementation of long-term projects of changes in the cost of investment and other resources, as well as new risks, including unmanageable ones. Another advantage is that they allow you to more accurately calculate and more reliably guarantee performance indicators for project implementation. For example, return on equity (ROE) for business owners and senior management, or return on investment (ROI) for operational customers. ROI and ROE are reliable economic criteria for evaluating project management performance. It is convenient to set the ROI as a percentage. Its value depends on the specifics of the business and the specifics of the project. For IT projects, it is customary to consider the ROI rate of 48% per year. Return on Equity ROE is the ratio of net income to capitalization. The cost-effectiveness of operational business continuity projects is driven by need. We add that there are techniques for describing and analyzing potentially unmanageable risks, for example, the PEST (EL) method, which considers political, economic, social, technological, as well as environmental and legal risks archetect salary.

To manage project teams, standards require a clear understanding of the functions and roles of everyone involved in project implementation, both the performer and the customer. For example, the classic PMBOK, PRINCE2 define the roles of the customer, project manager, and executing team. The customer, in fact, is the owner and sponsor of the project, he sets goals and controls the result. The project manager ensures that results are achieved within the time frame and budget of the project. Its main tool is free communication with the team of executors and the customer. The team of executors directly implements the project on the basis of the agreed and documented wishes of the customer within the agreed time frame and budget.

If there is a need for flexible project management and the use of Scrum standards, then those involved in the project are assigned the roles of Product Owner, Scrum Master and Scrum Team. The customer, the owner of the product, controls the course of its life cycle. The Scrum Master coordinates and coordinates the implementation of the project at each stage or sprint, and provides the product owner with the results of each stage. The Scrum team directly works on the project in separate stages.

An important difference. In PMBOK, coordination of work is carried out by the project manager at meetings, the frequency of which is determined by him. At the same time, the implementation of the project according to the once planned plan is discussed, changes to the project are not welcome and are not regular. The Scrum Team is coordinated by the Scrum Master during the Daily Standup meetings. At the same time, the sequential implementation of small stages of the project is discussed, in which changes are made at the request of the product owner. This provides flexibility in project management.

You can learn more about PMBOK by successfully completing courses at educational centers that develop training programs in management and project management.

How to develop project management skills?

In recent years, the profession of Project Manager has grown from a popular profession into a really necessary one. But, like any new profession, it was faced with the fact that demand outgrew supply. And many specialists were forced to quickly retrain for new realities. What skills do you need to become a good project manager? How to develop skills through learning?

Project management is challenging, and the project manager is the liaison between the top management or client who is challenging them and the development team who says how difficult it is to achieve those goals. To cope with this stress requires a set of skills: architecture average salary

High communication skills. The project management role is the starting point for most lines of communication. These lines are addressed to a wide range of stakeholders: business, user communities, suppliers, customers, developers, and other stakeholders. The project manager should act as the project telephone exchange, ensuring effective and consistent communication between all of these parties.

People management skill. Projects on how to get people to work together. Thus, the project manager must be able to create effective teams, motivate people to work productively, clearly delegate authority and resolve possible conflicts.

Emotional intellect. Projects bring about massive changes to which people respond in different emotional ways. The project manager must recognize these emotions in both himself and others and deal with them intelligently. The project manager must be a calm stone in the storm of the project environment.

Common sense. Projects can be a minefield with winners and losers. The ability to identify these two groups and understand what affects them can help the project manager move the project forward.

Time management. The project manager is faced with a number of tasks, most of which are urgent, so he must be able to prioritize tasks and make the most of his time.

Knowledge of project management techniques. A thorough understanding of approaches to project management, such as BPM CBOK and Agile-methods (in particular, SCRUM) , help the manager to understand what should be done at any stage of the project. This helps to validate the health of the project by comparing it to best practices and finding out what is missing.

Application of project management tools. A lot of information comes in during the project management process: budget updates, task updates, lessons learned and expertise. It is very important to track, store and communicate this information with the right tool. The manager needs to understand how to use project management tools ( Microsoft Project ), knowledge sharing ( Sharepoint ), and collaboration tools (Slack) to improve communication between participants.

This list can be continued for a long time, for example, financial skills are needed to track the project budget and business situation, and in some cases, the manager needs special knowledge in the field of information technology, construction or engineering to understand the scope of the project. But the range of skills listed above indicates how difficult it is to master the role of a project manager, and at the same time how important it is to develop project management skills.

The training center "Network Technologies" conducts original business trainings on project management , which are based on an updated process model created on the basis of two modern standards "Project Management Guide (PMBoK)" and "International Project Management Standard ISO 21500". Today these standards are considered basic in world practice.

Microsoft Teams will soon replace Skype for Business

The news that Microsoft will soon stop supporting Skype for Business and plans to transfer everyone to Teams was received by the companies rather calmly, because new customers have been receiving Teams with Office 365 since last year, and old customers can continue to use Skype for Business.

What will happen with Skype for Business Online and Server 2019?

We propose to sort out the dates when the support for Skype for Business will be finally removed.

Starting September 1, 2019, all new customers who purchase Office 365 receive Teams and do not have access to Skype for Business Online.

Skype for Business Online itself will be supported until July 31, 2021. Accordingly, all online and hybrid customers must migrate their users to Microsoft Teams.

The latest version of Skype for Business Server 2019 was released in October 2018 and will tentatively run until January 9, 2024.

Questions and answers. For more information on the Skype for Business software lifecycle, visit the Microsoft website.

How do I prepare to migrate to Microsoft Teams?

Sooner or later, Microsoft will move all of its old customers to Teams. Yet new ones get Microsoft Teams with the purchase of Office 365 and Microsoft 365.

Learning Center "Networking Technologies" has launched a new authorized course  MS-700T00 "Managing Microsoft Teams" .

This course will be useful to those who: become a cloud architect

wants to know what Microsoft Teams is and how all of its components work together;

plans to implement governance, security, and compliance for Microsoft Teams;

Must prepare the organization's environment for deploying Microsoft Teams.

intends to deploy and manage teams;

must manage and troubleshoot communications in Microsoft Teams.

Senior Cloud Product Architect, Almaty

Beeline is the leader in terms of the number of subscribers in Kazakhstan, in addition to the standard list of services (mobile and fixed telephony, Internet), we offer our customers a large number of modern digital products (mobile finance, multimedia services, Internet of Things NB-IOT, etc.). Beeline Kazakhstan is a part of the international telecommunications holding VEON.

Our team is more than 3,000 unique talents all over Kazakhstan.

We value open and active employees, ready for experiments, focused on high results, development and success in a dynamic and rapidly changing environment. Striving to be leaders, we practice innovative approaches to creating a comfortable work environment, learning and improving the efficiency of our processes cloud architect.

IF YOU HAVE:

· Higher (IT, telecommunications, physics and mathematics) education, or project management;        

· Work experience from 5 years;        

· Experience in the design, launch and support of cloud solutions based on Amazon Web Services platform, GoogleCloud Microsoft Azure or two years, or at least participate in three projects implementation or migration solutions;        

· Experience as a systems architect in systems integration, software development, or cloud service provider.        

· Experience in designing and launching distributed high availability systems;        

· Knowledge of the principles of work, key systems, the structure of IT systems, understanding the structure of the business of both telecommunications companies and new lines of business (IoT, mHealth, Cloud);        

· Developed strategic thinking, professional skills and systems thinking;        

· Leadership qualities, communication skills, the ability for effective cross - functional interaction, openness to new ideas and initiatives;        

· Confident knowledge of the network stack (TCP / IP), border routing, principles of network services (DNS, DHCP, VLAN, VPN);        

· Experience in administration of Linux & Windows OS, preferably at least two years;        

· Knowledge of Bash, Python at the level of automation of everyday tasks is welcome;        

· Kazakh (optional) / Russian (fluent) / English (Intermediate).        

WITH THIS, YOU ARE INTERESTED IN:

· Development, engineering, design, implementation, migration and modernization of cloud architecture;        

· Creation of IT solutions and products based on a cloud computing model using cloud storage and data processing resources;        

· Consulting customers on the specifics of cloud solutions (audit, presale, planning);        

· Participation in optimization of the processes of launching and supporting cloud solutions;        

· Work with service-oriented architecture (Service-oriented Architecture - SOA);        

· Interaction with teams of support, sales and product development.  

Such different clouds

Carrying out a financial comparison of cloud services of foreign providers and Tucha, we also made a number of indirect conclusions.

It turns out that in addition to monetary benefits, it is more convenient for Ukrainian companies to use Tucha cloud services, and here's why: computer tech support service

convenience of carrying out mutual settlements (unified accounting system, cash flow within one state);

no costs for international calls, time zone differences and language barriers;

multilingual support service 24/7;

full assistance to the client in migration to Tucha;

the ability to implement Tucha cloud infrastructure on a turnkey basis;

understanding the specifics of doing business and the specifics of the tasks of Ukrainian clients;

the impeccable service and quality customer service that Uplink, the provider of cloud infrastructure Tucha, has been demonstrating for more than seven years.

You can't spoil the site with a backup, or Back up to Google Drive and Dropbox

Data security is the head of everything, so we offer our clients the most reliable tools for additional protection of IT infrastructure: mandatory daily system snapshots (for cloud servers ) and cloud backup . The latter function is relevant for all services, including when it comes to the simplest WordPress site hosting. And today we will talk about plugins that allow you to automatically make backups of a website, including a database, to WordPress in Dropbox ( WordPress Backup to Dropbox ) or to Google Drive ( Google Drive for WordPress). You can also download the appropriate clients for working with these cloud storages to automatically get a site backup to your hard drive. Then it will be possible to make a backup copy of the backup, which can be additionally encrypted. We ponder this thought, remember the immortal genius of multilevel backup and continue.

To get started, we will briefly describe the features of each of the plugins, and then we will give short instructions on how to set up WordPress Backup to Dropbox and Google Drive for WordPress.

FUNCTIONAL POSSIBILITIES

In addition to the fact that these plugins work with different cloud storages, they have some differences in functions, which we decided to present in the form of a pivot table for convenience customer support analyst.

Parameter WordPress Backup to Dropbox Google Drive for WordPress

File backup Yes Yes

Database backup Yes Yes, you can opt out of a database backup

Ability to exclude individual files from backup Yes Yes. You can also exclude tables

Backup file format Files. ZIP-archive add-on costs $ 19 ZIP archive: files and databases

Saving multiple backups 1 copy Up to 3 copies

Periodicity Every day or week, every 4, 8 or 12 weeks. You can also set the day of the week and time to create a copy Every day, week or month

Informing about a successful backup Not. Email reporting add-on costs $ 9 Email

Manual backup Yes Yes

The plugin that works with Google Drive looks more useful. Firstly, Google provides more free space, and secondly, there are more functions: saving in a ZIP archive, informing by mail, etc.

CONFIGURING WORDPESS BACKUP TO DROPBOX

Install and activate the plugin.

Go to the "Backup Settings" tab and click "Authorize".

Log into your Dropbox account and allow the Wordpress Backup to Dropbox plugin to work with your cloud storage.

If everything went well, the plugin settings will appear in the "Backup Settings" tab.

In the "Settings" section, if necessary, in the "Store backup in a subfolder of the wpb2d app folder" field, enter the name of the subdirectory where the site backups will be saved. Using the “Day and Time” drop-down menu, set the day and time when the plug-in will automatically create a backup copy, and in the “Frequency” drop-down list, select the frequency of creating copies of the site and database.

In the "Excluded Files and Directories" section, select which files and directories should be excluded from the backup (the entire database must be backed up). After this operation, click the “Save Changes” button to save the changes in the plugin settings.

All! Now your WordPress site will be backed up to your Dropbox on schedule!

Note: To make a backup copy in manual mode, go to the "Backup Monitor" tab and click the "Start Backup" button.

Tucha affiliate program: how to become a partner and who needs it

Partnership with Tucha is not only about financial rewards. Of course, money is important, but not everything. First of all, cooperation with us means confidence that the client whose task you are transferring will be in good hands and will receive the level of support for which you will not be ashamed. We tell you how to make a client happy, and get the maximum benefit for the partner's business, and show how to register as a partner.

Important: partnership with Tucha is not about kickbacks

We are for fair play. Our prices are initially transparent and the same for everyone. No customer will pay more for their service because we need to share with a partner.

Why a reliable partnership is important

Surely, at least once in his life, everyone has met or heard about such a situation when a client went to a partner on the recommendation, and as a result:

the partner received a client, but did not solve the problem or solved it poorly;

the client has lost time, nerves, money and, in general, faith in humanity;

whoever recommended received a bunch of undeserved negativity and customer complaints.

We also encountered this. That is why we initially formed a completely different approach to partnership, with values ​​based on full support, assistance and interest in solving the client's problems, not only at the beginning, but throughout the entire cycle of cooperation. 

Customer support analyst 

Our principles of working with partners

We build trusting and reliable relationships in which our partners:

calmly trust us the most valuable thing - their clients and the solution of their problems;

confidently guarantee customers high-quality services, the best technical support and assistance on any issues according to numerous real reviews throughout the entire period of cooperation with Tucha;

see our daily clear work on all issues of partnership and the fulfillment of each of our obligations.

Thanks to our strict adherence to these principles, we have managed to build the widest partner network among all Ukrainian cloud providers. A network based on mutual respect and trust for each other.

Who are our partners

You can become a Tucha partner regardless of the direction of the partner's main business. We are always open to cooperation. Accumulated statistics say that, first of all, a partnership will benefit everyone if the partner:

system integrator - implements CRM and ERP systems, IP telephony, solutions based on 1C, etc.;

web developer - creates websites and applications, including high-load ones;

IT outsourcer - maintains the health of IT infrastructures of several companies.

Of course, this is not a complete list of those who can be our partner. Each individual company and its customers receive their own set of opportunities. Contact us to assess the prospects for cooperation and the benefits for your business.

referee

About money

Of course, financial rewards are an integral part of the partnership. For each client who trusted us as a result of the recommendation of a partner, the partner receives regular payments throughout the entire time the client is with us. You can choose their format and size:

when withdrawing money, the payment is 10% of the amount of the client's payments; 

when services are withdrawn to the partner's account, 15% of the client's payments are charged .

The reward can be accumulated, while there are no restrictions on the withdrawal of partner interest. You can read more about the amount, conditions and terms of payment of the partner remuneration in our Public Offer .

Funds withdrawn in services can be spent on using Tucha cloud services: 

rent of virtual servers both in Ukraine and abroad ;

cloud backup hosting , 

hosting sites and mail in the cloud;

storage for sharing and synchronizing files;

packaging the application into a container cloud .

Of course, if you search hard, you can find a higher percentage of affiliate rewards. However, once again we draw attention to an important aspect - we accrue and pay remuneration throughout the entire period while the client uses our services (most clients have been working with us for more than one year, and some have been working with us since 2012, when we just started) ... Combined with the rest of the partnership opportunities and benefits, our partnership program is clearly competitive.

What's more important than money

The motto of our affiliate program is “Recommend with confidence” . And it is not just words. They are the foundation of our approach to work.

The main thing in a partnership with Tucha is to ensure that the client falls into safe hands and does not have to blush for the recommendation. The client receives assistance and assistance both at the stage of selecting a solution and testing the service, and during the entire period of work. And if our services become part of a solution provided to a client by a partner, we do our best to work towards a common result, so that together we provide the client with quality services and the best support. 

VPS / VDS. Dotting the "i"

Hello friends! Today we decided to raise the topic of the good old VPS-constructor and answer some questions that most often come to our technical support. The topic is interesting, so let's not beat around the bush, let's start.

They say VPS and VDS are different things.

It just so happened that by VDS, some users mean completely isolated machines (which, in general, is true), and by VPS - containers. If anyone doesn't know, a container is a solution in which different virtual machines use shared computing resources, a disk, a single OS. Such a solution costs less, but there is no need to wait for super performance, plus the user does not have root rights.

But no! VPS is not a container. VPS is VDS. It's just a matter of definition.

VPS, Virtual Private Server - Virtual Private Server

VDS, Virtual Dedicated Server - Virtual Dedicated Server

The first term came to us from the English-speaking Internet, the second - was formed in the Russian-speaking environment (from the name of the once popular domestic panel VDSManager) and is not used in the West.

Otherwise, there is no difference between VPS and VDS. They are the same thing - a virtual machine with independent resources.

Well, if you are still tormented by doubts, take a look at what they write about this on the most popular information-scooped resource of the Runet technical customer service. 

VPS / VDS or other types of hosting

With the myth sorted out. Now a few words about the distinguishing features of a virtual dedicated server compared to most other types of hosting.

Full control. Working with VPS / VDS, the user gets complete freedom of action inside the server (access level: root / administrator). He can reinstall the OS, create new users, grant them rights and allocate resources.

Scalability. Unlike a physical dedicated server, in the case of a VPS / VDS, additional resources can be easily added, and the extra ones, on the contrary, can be removed. No wonder we at Tucha.ua call this service a VPS-constructor.

Independence. Each virtual machine has a guaranteed amount of resources (processor power, RAM), and no virtual "neighbors" can pull anything over themselves.

You can read more about other types of hosting in one of our previous publications.

Where to use?

As for the application, a virtual dedicated server is great for both small and large-scale projects. For example, you can place on VPS / VDS:

Corporate website;

mail server;

telephony;

web application;

virtual office.

Moving a site from server to server and seamless migration

If you are faced with the task of moving a highly loaded site that requires hosting on a separate server to a more responsive hosting, then this article is for you. In it we will tell you about ways to transfer a site from one server to another. We will also take a closer look at the method of seamless migration - a painless move without interruptions in the operation of your site and without losing any data about interaction with users, for example, about orders or about visits that occurred during the migration from site to site. 

What is website moving

Moving from hosting to hosting is the transfer of a site from one hosting site (virtual or physical machine) to another hosting site (i.e. to a different infrastructure). Due to the move, the site will change:

runtime environment;

The IP address of the server that users interact with.

Migration is a laborious and painstaking process, therefore it requires knowledge and special training. Often, during the transfer, difficulties can arise, one of which is to transfer the site in such a way that there is no downtime and loss of transactions.

Migration options

In total, there are 3 options for migrating sites. Let's consider them in more detail:

1. The first way, in which the site owner announces downtime. In other words, he puts a "stub" on the site with a notice of technical work. During the transfer, users will not be able to use your site and place orders. 

2. We call another variant of migration "splitting". With this method, a copy of the site is deployed on our server, tested, and then the DNS settings are changed. Due to the peculiarities of the operation of DNS servers, information about the changes made to the settings is not distributed on the network at once, so some users who have already updated information about the changes, when they go to the new site, and some visitors who have not updated their data , - to the old one. 

It turns out that there are two versions of the same site at the same time, which are located on different servers. When using this migration method, there is a possibility of losing orders that customers have placed during the migration on the old copy of the site. 

3. The option we prefer when migrating from one server to another is seamless migration. The implementation method depends on several parameters that are taken into account during the transfer, namely:

where and where the site is transferred from;

exactly how the domain zone will be changed (you only need to change the A-records indicating where the site will operate, or there will be a complete change of NS-servers, which indicate where the browser should apply for A or MX-records);

the specifics of the work of a particular site.

What is tech support

Let's consider a way to seamlessly transfer a site from server to server in stages and in more detail.

Preparation stage for seamless migration from server to server

Let's start the primary stage of the move - preparation. For a seamless migration, it will be necessary to prepare the environment both from the side where the site is taken from and from the side where we are transferring it. It is at this stage that it is determined what needs to be prepared in order to carry out migration with minimal losses. 

First of all, you should clarify to which NS servers the domain zone of your site is delegated. If they belong to a domain name registrar, then when transferring a site, you only need to change the records of the domain zone, which are responsible for the correct operation of the site. Usually, managing the zone settings is available in the panel of your personal account at the domain registrar.

If NS-servers belong to the current hosting provider, then they should be changed, because there is a high probability that after termination of the contract with the provider, the domain zone will be deleted on these NS-servers. In this case, we recommend setting up domain zone management on our NSs or using the NS servers of the domain registrar. 

In case of changing NS-servers, the most correct solution is to prepare a domain zone.

Suppose the site runs on NS servers ns1.somesite.somehost.ua and ns2.somesite.somehost.ua, but we transfer the site to NS ns1.somesite.tucha.ua and ns2.somesite.tucha.ua. We go to the DNS records control panel at somehost.ua, carefully look at the list of records and create similar records in the DNS records control panel in the domain control panel at tucha.ua. After the changes are made, we can change NS records. In this case, the TTL indicator in this case does not play a special role, but the smaller the TTL, the faster one of the following stages will pass. The optimal solution to the TTL indicator for the time of the move is 300 seconds (5 minutes). As a result, our site will change NS records, but will not lose clients, which will allow us to change the TTL already on the required NS servers.

DNS prepared, now we start preparing habitats. To do this, we need to determine the capabilities of the server from which the transfer takes place. In case of moving from server to server, the plan is not the easiest one, but it depends entirely on technical skills, and not on the capabilities of the server (if you have full access to both servers, then it will not be difficult to install and configure the necessary tools properly). 

How to add a new user in Windows Server 2012 R2

Hello friends! We continue to share the usefulness, and today we will tell you how to create a new user in Windows Server 2012 R2 and add it to the Remote Desktop Users group.

1. Right-click on the menu Start (Start), and then click Computer Management (Computer Management).

2. In the window that opens, select the tab Utilities (System Tools)> Local Users (Local Users and Groups).

1-VPS-Windows-Server

3. Right-click on Users (Users), and then click New user (New User).

4. Fill in the fields at the top of the user creation window: computer technical support

User (User name) - the name that will be used to login.

Full name - the name that will be displayed on the welcome screen.

Description - description of the account.

5. Set and confirm a password. Don't forget the complexity requirements .

2-VPS-Windows-Server

6. If necessary, enable or disable the following functions:

User must change password at next logon (User must change password at next logon ). This item is selected by default. Deselect it if you want to keep the password you just specified. Otherwise, the user will have to change the password the first time they log in.

Prohibit the user from changing the password (User cannot change password). Here everything is also clear by the name, if you don't want the user to change the password himself - activate it.

The password never expires (Password never expires) This question we have already touched on in a previous publication . If there is a need to periodically change passwords, enable this function.

Disable the account (Account is disabled) If you activate this function, the user can not log on. We leave it as it is.

3-VPS-Windows-Server

7. Click Create .

8. You can find the new user in the Users tab . To change this or other settings, just click on the name of the right mouse button and select Properties (Properties).

4-VPS-Windows-Server

9. In the properties window select the desired settings and do not forget to confirm them by clicking OK and Apply in all open windows.

10. To enable the user to connect to a remote desktop, click the Group Membership tab .

11. Click the Add (Add)> Advanced (Advanced)> search (Find Now).

12. Find the Remote Desktop Users group and click OK .

5-VPS-Windows-Server

13. Click OK in all open windows , and Apply in the last one.

How much does it cost to organize remote work for a company

The ability to work from anywhere in the world as efficiently as in the office is an absolute must for many companies. Cloud solutions from Tucha will help to solve this problem quickly and with the least investment (both effort and money). We will tell you how to set up remote work thanks to the clouds, and provide specific calculations.

And if you are already ready to transfer the company's work to virtual servers, just contact us and we will organize everything.

What can be placed on a virtual server

In general, you can transfer to the cloud everything that is necessary for the operation of the entire company, one or another of its departments or individual employees. First of all, these are completely all the desktops of employees. You can also install on the server:

team collaboration applications, such as a CRM or ERP system;

accounting software (for example, 1C: Accounting) and financial reporting software (say, MEDoc);

IP telephony;

corporate mail;

almost any other specialized software;

archives, all important documents and files of various formats.

In addition to placing all programs and data on a virtual server, you can connect to the cloud the necessary devices for work, which are usually in the office, for example, a printer or scanner.

Who can work in the cloud it tech support

We wrote in detail about who can easily organize remote work and how to do it in the previous article . In short, remote desktops can be deployed both for those who already work online and for all traditionally office workers. For example, business owners, executives, lawyers, programmers, information technology specialists, web developers, and almost anyone else can work in the cloud. Also, various departments of the company: for example, customer support and selection of solutions, marketing and sales, accounting, human resources, partner department and the like.

And, of course, you can organize remote work for the whole team at once, regardless of its size. We will offer suitable solutions for both small teams and large companies.

How a remote office works

A remote desktop is deployed on the virtual server for each user. It contains the necessary programs, applications and data - the same as on the work device in the office. The user can connect to the desktop in a few clicks from any more or less modern device. There is access to data wherever there is a stable Internet connection in 24 × 7 mode.

How much does it cost to move your office to the cloud

How to navigate the cost of placing an office in the cloud? For this, before starting cooperation, we are most often interested in only two aspects:

1. How many users will work in the cloud?

The answer to this question will help you calculate how much resources you need now. From experience, we have determined that usually up to 1 GB of RAM can handle the load created by one user on a virtual server. So, for example, if 5 specialists will work in the cloud, we will offer a configuration in which at the start there will be 4 GB of RAM. Subsequently, if it becomes necessary to increase the amount of memory, we will simply add the required amount of resources.

2. Where is it better to store data - in Ukraine or abroad?

The answer to this question determines which service you should opt for - TuchaFlex + or TuchaBit .

Services

The facilities of the TuchaFlex + service are located outside Ukraine (mainly in Germany), in data centers with a security level of Tier 3 and higher. The guaranteed service availability is 99.9%. The service allows you to select any required number of processors, the required amount of RAM and the size of the hard disk.

TuchaBit service will help to place data in Ukraine. Virtual servers consist of blocks (units) of balanced configurations and have a guaranteed service availability of 99.0%. The TuchaBit service is scaled in units, that is, by adding a certain set of resources. 1 unit consists of 1 GB of RAM and 25 GB of SSD storage.

How to achieve secure online services

I am Vladimir Melnik, technical director of Tucha. I would like to share a modern approach to creating the safe operation of online services, namely, their protection from external threats. I mean not only protection against unauthorized changes to the code of web applications, but also other aspects related to security. Therefore, now we will consider ways of countering attempts to exploit vulnerabilities of the application itself, which can be used by an attacker in order to obtain unauthorized access to certain data, their theft, substitution or destruction.

But first, I'll turn on the Captain Obvious mode and focus on some well-known postulates:

Errors in the code of a web application often allow an attacker to exploit them in such a way as to force the application to perform actions that are beneficial to the attacker and disadvantageous for the provider or other users of the online service that the application provides.

While there is no reliable way that could guarantee that there are no errors in the software code, there is no guaranteed way to ensure that they cannot be found and exploited.

By definition, the Internet cannot be considered a secure environment. Automated vulnerability scanners constantly comb through all available addresses in order to identify weaknesses in the protection of services, recall at these addresses (and if this practice were not effective enough, it would not have been applied). Popular online services, moreover, attract a lot of attention from enthusiasts, who, in turn, pay a lot of attention to finding vulnerabilities, the exploitation of which can lead to results that are interesting to them.

However, the number of online services on the network continues to grow, and the pace of this growth is also increasing. One of the really important questions is how to protect data stored on servers that are constantly connected to the Internet from intrusion.

There are quite a few practices aimed at reducing the risks of hacking, but in order not to try to grasp the immensity, we will focus our attention on two or three aspects.

What you need to be happy help desk support job descriptions

Identification of application publishing vulnerabilities by automated testing (including after each code change).

Protect against exploitation of vulnerabilities with Web Application Firewall, which detects potentially harmful patterns in user behavior and blocks potentially harmful requests.

It would also be worth mentioning the advantages of a microservice architecture, which allows you to minimize the risks of escalating access when hacking a microservice, which itself does not have such access.

Are they effective? Yes.

Are they used everywhere? Not.

Everything's under control

What can hinder the application of these practices? The answer is laziness and optimism.

“Our web applications are already reasonably well secured” is perhaps the most innocuous assumption you can make. Even more dangerous and absurd than it can only be the following: "We write code without errors."

Of course, as I already noted at the very beginning, there are no means to completely avoid errors in development, just as there is no one hundred percent reliable way to protect against their exploitation. But, the more attention is paid to these aspects, the lower the likelihood that the web application will be hacked.

And I suppose that a platform in which this functionality would be initially laid down could help here. Let's imagine what it could be.

Where are we going

Such a platform allows you to automate the processes associated with the life cycle of applications, ensures the operation of these applications, as well as storing their data in the computing cloud. To be reliable enough, it provides distributed computing and distributed data storage.

Ephemeral containers

Security and stability are important to us, therefore, using such a platform means placing application instances in isolated containers that run simultaneously on several physical nodes and receive equal shares of traffic from the load balancer, which dispatches requests from clients. Let the Kubernetes orchestration system manage the containers, which is becoming more and more popular among Ukrainian DevOps engineers, and global trends already allow us to speak of it as a new industrial standard.

How much does it cost to host sites on the CMS "Bitrix: Site Management" in the cloud and how to transfer data

"Bitrix: Site Management" is one of the most popular CMS, which helps many companies to create high-quality sites, online stores, as well as effectively manage them. And in order for web projects to work smoothly and bring maximum benefit, you need a reliable hosting that meets all the requirements of a software developer.

Tucha has been the recommended hosting partner of Bitrix for several years now . This means that our team knows everything about reliable placement and ensuring the stable operation of sites on the CMS from Bitrix. To host small web projects in the clouds, there is a suitable TuchaHosting service , and in this article we will tell you and show, with specific examples, how to calculate the cost of renting a virtual machine for hosting high-load sites with a large number of visitors , how much does migration cost and what useful tools will help to strengthen data security ...

About the platform and the benefits of hosting it in the cloud

In short, Bitrix: Site Management is a professional CMS, a universal software product for creating and managing websites and online stores of various sizes. It includes 5 licenses:

Start.

Standard.

Small business.

Business.

Enterprise.

As a reminder, Tucha is the recommended hosting partner of Bitrix. This means that the developer of the software product has tested the work of web projects based on Bitrix: Site Management in Tucha clouds and recommends us for reliable hosting. Tucha's services consistently deliver high project performance, which is typically at least twice the benchmark.

We, as a provider, also guarantee:

reliable placement of data far outside the office or even the country, depending on the chosen service;

fast work of sites and guaranteed availability of services at the level of 99.0-99.9%;

fault tolerance of the system even during peak loads;

easy scaling of resources.

Why is it better to give preference to cloud hosting over physical servers? Clouds do not require significant financial investments to start work and the cost of maintaining IT infrastructure. Also, virtual servers are more protected from unauthorized access and force majeure.

You can learn more about the advantages of Tucha cloud hosting for projects on the CMS "Bitrix: Site Management" on the page with the solution.

Tucha Team

How much does it cost to host a website on Bitrix: Site Management in the Tucha cloud?

It is not at all difficult to calculate the estimated cost of hosting a web project on a virtual server. To do this, you should know the answers to just two questions: Helpdesk analyst

1. In Ukraine or abroad - where is it better to store data?

We offer a choice of data placement both on the territory of Ukraine and in Europe (mainly in Germany).

TuchaBit are virtual servers with sites in Ukraine and guaranteed service availability at the level of 99.0%. Servers consist of blocks of balanced configurations - units. One unit includes 1 GB of RAM and 25 GB of hard disk memory. The service is scaled up by adding the required number of virtual units.

If it is desirable to store data abroad, we recommend paying attention to the TuchaFlex + service . These are virtual servers with flexible configurations with data centers in Europe (mainly in Germany) and guaranteed service availability of 99.9%. The service allows you to build a virtual machine of arbitrary configuration, that is, to select any required amount of RAM, hard disk size, required number of processors and IP addresses. TuchaFlex + also scales up by adding an arbitrary amount of resources.

2. What license "Bitrix: Site Management" is planned to be placed in the cloud?

The amount of virtual server resources depends on the type of license. For each of the licenses, we have selected a special configuration based on the recommendations of the Bitrix: Site Management product developer.

How to protect your data and business with cloud backup hosting

 The loss of important and confidential data for any company often becomes irreparable. It entails many problems, including material losses, loss of time and effort. And often these consequences are completely dramatic - the business can simply collapse.

In order to avoid such troubles, you should take care of data security in advance. One of the safest ways to do this is to regularly back up your files and documents, and store them in a secure location. A good helper in this will be the TuchaBackup backup hosting service . We will tell you how you can save your business from destruction by hosting backups in the clouds.

What leads to data loss

There are a thousand and one ways to lose data, here are just the most common reasons that can lead to this.

Viruses.

One of the most common reasons is virus infection of the system. Often, even special antivirus programs do not help completely protect data from the effects of malicious software, because users forget to update them in a timely manner or ignore the warnings that appear. In addition, factors such as installing unknown programs, clicking on unverified links, visiting questionable websites, etc. increase the risks. Once in the device, viruses simply destroy the files that are stored on it.

Failures at the software level.

Failures in the operating system or application software is another factor that can lead to data loss at the most unexpected moment. Protecting files from damage or completely recovering them after failures is not an easy task.

Deleting files.

Deleting individual files or destroying all data at once is a phenomenon that also happens quite often. This can happen either on purpose as a result of unfriendly actions, or by accident: accidental deletion, overwriting of some files or formatting of the entire information carrier.

Damage to hard drives.

In addition, since data is mainly stored on hard drives, this does not guarantee complete information security, since from time to time the drives malfunction. Malfunctions occur both at the physical level and in the work of special programs that are responsible for processing tasks on the hard disk.

Equipment failure or loss.

Finally, the device on which important files are stored - a laptop, PC, server, may simply fail or be lost. Incidentally, this is one of the most common problems. Often, unauthorized persons have access to the equipment and such force majeure as the ingress of liquid into the device, its overheating, destruction in a fire, theft, etc., are not at all uncommon.

What to do if data is lost

Unfortunately, there are not so many options for what to do when this has already happened: try to restore data with your own hands, looking for the files you need in mail, sent messages or on other media, or involve third-party specialists who, using special programs, will help restore at least some of the files. And, indeed, as a rule, only a part, since the end result depends on exactly where the files were stored on the hard disk, whether any other information was recorded along with them, and on many other factors.

Of course, the use of special programs by competent specialists provides more chances for information recovery than doing this work on their own, but it requires a significant investment of time and money. And most importantly, it does not guarantee the result 100% and the return of absolutely all files that have suffered.

How to prevent data loss

The best way to prevent the loss of information is to create backups in a timely and regular manner and store them in a safe place: not just on another device, separate from the main information, but in a special storage protected from force majeure and accessible 24x7 from any gadget. The best solution for this is storing your backups in the clouds.

Benefits of cloud backup hosting: Technical support specialist job description

Reliable and secure storage of backups. This will help to fully recover data in case of loss on a physical device (PC or server).

24/7 access to all posted data. And most importantly - from any device and anywhere in the world.

Ability to store large file backups and easily expand the space according to your needs.

All these features are available thanks to the TuchaBackup service.

Why TuchaBackup

The service allows you to store backup copies of files on secure remote servers located mainly in Germany. This helps to protect data from unauthorized access, force majeure and loss of backups along with the original data.

Thanks to TuchaBackup, the following data can be backed up in the clouds:

Databases of accounting systems, CRM and ERP systems, 1C, etc.

Documents.

Archives.

Files of any format (video, audio, presentation, etc.).

The service availability guarantee is 99.9%. It is important that TuchaBackup has no restrictions on the amount of traffic, and the service allows you to use secure access protocols FTP (by default), SFTP, SCP, RSYNCoSSH.

By the way, backups should not be confused with system snapshots ( snapshots ). Backups help restore individual files in case of any critical changes, while snapshots are useful for restoring the entire system to the form it had at the time of taking the snapshot. Therefore, the most efficient and reliable option is to use these tools together.

Output

Keeping backup copies of files and documents in a safe place is an important factor in the information security of a company. It is thanks to backups that you can save your business from the fatal consequences of data loss, deletion, loss of media, device breakdown, server failure, etc. TuchaBackup service will help you to place backups of all important data in a safe place.

If you also want to protect your business, save time and money, contact us for reliable backup hosting in the clouds. We will advise and help you choose the right solution for your task!

Maintenance and technical support of IT infrastructure

 A set of services for servicing and maintaining customer information systems and increasing the efficiency of their use. "RAMAX International" performs work on the administration of both systems as a whole and individual components, thereby significantly reducing the likelihood of emergencies.

Not a single serious business project can do without an IT infrastructure that needs effective support. This concept means the integration of all information technologies of a particular organization into a single network. Successful management of any business requires the entire IT landscape to operate smoothly. This includes software, networking and server hardware. In case of “downtime” or untimely response to a failure in the system, the client incurs financial and production losses.

Technical support of the client's IT landscape provides stable access to the company's systems. Its quality is assessed by its reliability, safety, availability, and fault tolerance it analyst job descriptions.

OUR SERVICES

Management of IT infrastructure and corporate application systems of the world's leading software manufacturers: SAP, Oracle, SWISS AS.

Technical support and organization of maintenance of SAP software at the level of SAP Enterprise Support and SAP Standard Support within the SAP Partner Center of Expertise.

Technical support for the functionality of SAP systems and AMOS in modes 1, 2, 3 lines.

Monitoring the performance, modernization, analysis, localization and problem solving of system and application software of corporate systems SAP, Oracle, SWISS AS.

RAMAX Group provides a wide range of services in the field of systems support, organization IT infrastructure and management:

workplaces of users,

information security,

telecommunication infrastructure,

infrastructure of computing systems,

system software,

requests and technical support of users,

corporate systems.

BENEFITS OF USING

optimization of labor costs and expenses for software and equipment;

reduction in downtime;

increasing the productivity of information systems.