We are searching for a Desktop Support Engineer to give specialized help to our customers. You will help introduce, redesign and investigate equipment and programming frameworks.
In case you're PC canny and appreciate supporting end clients, we'd prefer to meet you. To prevail in this job, you ought to have a critical thinking disposition alongside the capacity to give clear specialized directions. You should likewise be comfortable with far off investigating methods.
Eventually, you will guarantee expeditious and precise client assistance and increment customer fulfillment.
desktop support roles and responsibilities
Duties
Address client tickets with respect to equipment, programming and systems administration
Walk clients through introducing applications and PC peripherals
Pose focused on inquiries to analyze issues
Guide clients with basic, bit by bit guidelines
Direct far off investigating
Test elective pathways until you settle an issue
Redo work area applications to address client issues
Record specialized issues and arrangements in logs
Direct uncertain issues to the following degree of help work force
Catch up with customers to guarantee their frameworks are useful
Report client criticism and potential item demands
Help make specialized documentation and anuals
Necessities
Demonstrated work insight as a Desktop Support Engineer, Technical Support Engineer or comparative job
Involved involvement in Windows/Linux/Mac OS conditions
Working information on office robotization items and PC peripherals, similar to printers and scanners
Information on organization security practices and hostile to infection programs
Capacity to perform far off investigating and give clear guidelines
Incredible critical thinking and performing various tasks abilities
Client situated demeanor
BSc in Computer Science or pertinent field
No comments:
Post a Comment