What can a Unified CCX engineer do?

Bound together CCX empowers three joining focuses for engineers: voice over ip architecture

1-CTI Protocol: CTI convention can be utilized to make a specialist work area, to make a detailing application or to coordinate it into a current application. The CTI Protocol Developer Guide gives documentation. 

2-Configuration APIs: These APIs can be utilized to make a custom manager application or to computerize the Unified CCX framework arrangement. Documentation can be found in the Developer Guide for the Configuration API. 

3-Scripting: Scripting empowers customers to utilize a visual programming climate to create communication and mixed media application contents. The Scripting and Development Series Guide gives documentation. 

4-Identity Service: The SDK Identity Service Client empowers end clients to utilize diverse web applications and applications built with the REST APIs inside the Cisco Contact Center arrangement after a solitary login. The Cisco Identity Service Client SDK Guide gives documentation. 

Notwithstanding the above purposes of mix with Unified CCX, the Unified CCX arrangement contains two extra purposes of coordination: 

1-Finesse REST APIs: You can utilize the Finesse REST APIs to perform specialist activities like login, change status, and settle on decisions. The Finesse Developers Guide gives documentation. 

2-SocialMiner: You can utilize the SocialMiner REST APIs to make custom web clients for a web visit with UCCX. Documentation can be found in the Developer Guide for SocialMiner.